Customer Service
Shipping & Delivery
 

Delivery within the UK 

  • Standard  Delivery (3-5 working days from dispatch)

Delivery is expected in 3-5 working days from the date of Dispatch. Your order will be delivered by Royal Mail. You must be available at the delivery address to receive your parcel, if you are not available to receive your order, a card should be left for you to collect your parcel at your local Royal Mail sorting office.

Delivery within Europe

  • Delivery expectations (2-4 working days from dispatch).

  • All orders are shipped using a fully tracked service. As soon as the order is dispatched you will be notified by our shipping agents of the order tracking details.

           We dispatch to the following European countries:

Albania, Andorra, Armenia, Austria

Belarus, Belgium, Bulgaria

Croatia (Hrvatska)

Czech Republic

Denmark

Estonia

Finland, France

Germany

Hungary

Ireland, Italy

Latvia, Liechtenstein, Lithuania, Luxembourg

Monaco

Netherlands, Norway

Poland, Portugal

Romania, Russian Federation

San Marino, Slovak Republic, Slovenia, Spain, Sweden, Switzerland

.

Privacy & Security
The Cosmetics Factory respects your privacy and only collets the information necessary to complete the delivery of our products to our Customers. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record IP address of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect Contact and Delivery information (e.g. name, billing address, delivery address and email address) The Customer's Contact and Delivery information is used to get in touch with the Customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Adyen Payment Services which means that we don't hold records of your credit card details.

A cookie is a piece of data stored on the user's hard drive containing information about the user. Cosmetics Factory utilises cookies to enable our systems to recognise your browser and to provide personalised features.

Should you wish to close your account, please contact our Customer Services Team on [email protected] who will be happy to organise this. Once you cancel your account you will no longer be able to shop online or receive e-mails from us. You can re-register at a later date using the same email address, however any historic order information will not be available to view.

You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Services Team immediately by emailing [email protected] or calling +44 (0) 844 7365268.

Returns & Replacements
All products purchased through this website are covered by our 14 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, return the unopened item to us within 14 days of receipt, and we will refund you. In the first instance please can you contact us via e-mail  including your name and address and an explanation as to why you are making the return. Please note we do not refund any postage you may have been charged.
Ordering
All communication to you from the Cosmetics Factory will be addressed to your email address as supplied when you register. If you do not receive a confirmation email after registering or placing an order please contact us immediately. Cosmetics Factory will not be responsible if you should fail to receive emails sent to the email address you provide when you register.
Payment
We accept payment in GBP (£), Euro (€) and USD ($).Our Euro & US Dollar rates are based on an average daily exchange rate

For payments made in GBP we accept all major credit cards as listed; Visa, Delta, Maestro, Switch, Visa Electron and MasterCard. We also accept payment through PayPal.

For payments made in Euro we accept the following payments: Visa, Visa Electron, JCB, MasterCard we also accept payment through Paypal.

We do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

Viewing Orders
All the details of current and historic orders can be seen in your online account. Please log in to your account and select the order history link for up to date information.
Updating Account Information
Your account details  (e.g. name, billing address, delivery address and email address) can be changed at any time by logging into your account and amending your account information.